Globally there has been an influx of growing real estate and burgeoning rise of condominiums. Most of these condominiums have been built on the premises of providing world class facilities to its inmates. The builder at the time of selling its projects do promise a lot of things to its customers and carries it till the point the condo is fully occupational. The builder also has a provision to carry the facility management of the condo for a certain period of time after the possession has been handed over.
However as per the societies act applicable to most of the states in India, the facility management of the condo has to be handed over to the democratically elected body of representatives called the Residents Welfare Association or the RWA. This RWA after take over takes the responsibility of running the facility management of the condo. The challenge begins here:
The Builder has huge resources in itself to manage a Condominium. Usually its coffers are also filled with cash flows from other projects which can be easily manipulated to run and facilitate any Condo. Therefore they do not usually face issues of resource crunch when managing any project. However the same is not true with the elected RWA's. RWA is constituted by the people living in the Complex and the Executive Body of the RWA are elected members residing in the same complex and are genuine owners of flats and residences. They are not running the complex as a profit centre since that's not their occupation.
Resource Crunch in terms of funds is a major issue which most RWA's face. They have to cater not only to payment of the Facility Managers but also ensure that Government dues viz. Electricity and Water Taxes are all paid on time. Not always they have funds to cater to such expenses and it becomes a serious challenge for them. Besides this they also face an incessant need to have a proper Complain Management System within the Complex. This System is invariably lacking in its basic set up.
The challenge of keeping a follow up mechanism in place is yet another area which most RWA's face against which ready application is difficult to put in place. Online Payment Gateways, Online Booking of Clubs,Online Account reconciliation, Access to Adverts, fellow interactions through Cultural events, inter member communications are some other areas of challenge for any RWA.
A steady and interactive Complaint Management System using the latest technology wherein a member can report his/her complains online with regards to maintenance Electricity and more. The member generates a complaint Number instantly and then tracks his/her complaint till the time it is resolved. Additionally, gets access to reports generated each day with comments from the respective person dealing with the said complaint. Access historical data also of various complains flat wise and month wise from a monitoring perspective. All notices can be generated from the society RWA/staff, to either individual residents, tower or all residents.
SocietyConnect™ is using high end servers of AWS (AMAZON). Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data center and network architecture built to meet the requirements of the most security sensitive organizations. An advantage of the AWS cloud is that it allows customers to scale and innovate, while maintaining a secure environment.
SSL Certification : SocietyConnect™ further protects consumer data through SSL Certification : Why use SSL? To Encrypt Sensitive InformationThe primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.
Each Resident shall be eligible to have his own Login page which will enable him to connect online with his Account details viz-a-viz his flat/unit. The resident can view his bills along with his statement of accounts. Additionally the resident makes online payment for his dues through the system.
RWA could look to augment its own resources with mutual tie ups through SocietyConnect™.This can be done through online and offline brand sponsorships.
One of the most interesting features which helps in the clearance process of the tenants within the society, It"s here that the owner sends a message through the mobile application about a tenant moving in and uploads whatever necessary documents are available with him.. On move out of tenant , the move out is clicked and the clearance process of the tenant is initiated along with the required checklist.
The residents are equipped with a mobile application for control of their flat. Additional Features include posting ads for products, book facilities within the complex through online payment. He could use his login to manage multiple properties sitting anywhere in the World. Manage his parking, his unit, notices pertaining to him and his profile from the mobile application. Each condo shall be networked using this feature wherein basic data would be available to each member of the Complex. It will have certain pre determined fields which will have privacy column attached to it which will be used as per the permission granted by the Flat owner.
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