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Security and Reliability

Security and Reliability

Security

SocietyConnect gives data security and information privacy the utmost importance. Following are the measures that are taken towards the same.

SSL

All the pages are 512-bit SSL encrypted (SHA-512 with RSA Encryption). This ensures that the username password, or any post that that is made on SocietyConnect cannot be eavesdropped.

User Credentials

Passwords are one-way encrypted using MD5 encryption. If a user forgets his password, a temporary password is generated and sent by email to the user. Upon logging in the user has to change the password.

Sensitive information like email, mobile number, first name, last name etc. are encrypted and stored in the database. Only upon application requests for populating reports, screens etc. the information is deencrypted.

Data Access Procedure

Strict guidelines are in place when it comes to accessing user data. Only for a support request the user information can be retrieved by SocietyConnect Support Staff and any such access is logged. All our employees under go orientation for Data Security & Privacy, and also have to sign Non Disclosure Agreement.

For most Support requirements, the use of remote screen sharing is used as much as possible.

Penetration Tests

Automated penetration tests are run on the server periodically to uncover any vulnerability in the portal.

Reliability

A parallel Server Mirror (Slave) is maintained, which keeps all the data in sync. In the unlikely event of the server crashing the Slave takes over and becomes the master. This ensures that there is no loss of Data. In addition to the Master-Slave architecture, the Database is backed up every 5 minutes and data can be restored to the last 5 minute snapshot.

Terms of Service

We abide by our terms of service, published on our site - which states without any ambiguity “We do not sell, rent or otherwise make available your email address, phone number, address or any other personal information to any third-party for reason whatsoever”

Server Architecture

The entire infrastructure is hosted in Amazon – where most of the leading E-Commerce portals of India are hosted because of excellent uptime and reliability.

SocietyConnect™ is using high end servers of AWS (AMAZON). Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data center and network architecture built to meet the requirements of the most security sensitive organizations. Further, an advantage of the AWS cloud is that it allows customers to scale and innovate, while maintaining a secure environment.

  • Database server and application server snapshot is being backed up every 24-hours.
  • Every 12 hours we are taking full back up of database.
  • Also, we keep a copy of these backups in local media in encrypted form on a weekly basis.
  • Under BCP clause - we do keep the copy of these backup at registered address of company.

The Database and Web Server are hosted separately. The Web Server is configured for Auto Scaling. When the load increases, more servers are added automatically so the browsing experience is not affected.

There is no limitation on the bandwidth – both upload and download to the server. All the files, images uploaded by the user are stored in Amazon s3 which has nine 9s reliability. Furthermore an encrypted backup is stored in Amazon Glacier periodically.

Any server, hardware, DOS attack issues are all resolved on high priority basis.

For any other queries please write to support@societyconnect.in